Zoom error code 10004

Zoom error code 10004

4 minutes read

Fixing Zoom Error Code 10004: A Comprehensive Guide

In the world of video conference applications, Zoom undoubtedly stands as a titan. Whether you’re hosting office meetings, attending online classes, or connecting with friends and family, Zoom has become the go-to choice for millions of users worldwide. The surge in Zoom’s popularity reached its zenith during the COVID-19 pandemic when people found themselves confined to their homes. However, even the mighty Zoom can occasionally throw a wrench into your plans in the form of the Zoom Error Code 10004. Fear not, for we are here to guide you through resolving this pesky issue swiftly and effectively.

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Understanding the Zoom Error Code 10004

Before delving into solutions, let’s first grasp what the Zoom Error Code 10004 entails. This error typically rears its head when users attempt to launch Zoom for the first time after installation. It’s closely tied to Zoom’s update mechanism. In essence, if your Zoom app encounters difficulties connecting to its servers for a self-update, this error message manifests. However, it’s worth noting that some users have reported encountering this issue during the initial installation or even while in the midst of a Zoom call.

Root Causes of the Error

To effectively combat the Zoom Error Code 10004, one must be aware of its potential causes. Here are some of the primary culprits behind this error:

1. Zoom Server Problems

If Zoom’s servers are undergoing maintenance or facing downtime for any reason, users may find themselves grappling with this error.

2. Internet Connectivity Issues

Much like any other app reliant on a stable internet connection, Zoom’s proper functioning hinges on a consistent and fast internet connection. If your internet is sluggish or unstable, it can trigger the appearance of this error message.

3. Auto-Update Failure

Sometimes, your Zoom app might fail to auto-update itself, resulting in the Zoom Error Code 10004. Fortunately, this issue typically dissipates once your Zoom client receives an update.

4. Third-Party Software Interference

Third-party applications, such as antivirus software, can occasionally block Zoom from establishing a connection to its servers, leading to this error. Eliminating such obstructions can often resolve the problem.

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Preliminary Steps

Before we dive into the solutions, consider these initial steps:

Multiple ways/methods to fix the Zoom Error Code 10004

Now, let’s discuss all the proven ways/methods to fix/rectify the Zoom Error Code 10004. Before attempting these fixes, ensure you check the status of Zoom’s services:

  1. Manual Update of Zoom Client
  • Open the Zoom app.
  • After Zoom app opens click on your profile icon located at top-right corner.
  • After that select ‘Check for Updates’ and install all the available & pending updates.
  1. Allow Zoom Through Windows Defender Firewall
  • Open ‘Run’ (you can do this by searching for it or pressing Windows+R).
  • Type ‘firewall.cpl’ and click ‘OK.’
  • After that you have to choose ‘Allow an app or feature through Windows Defender Firewall’ option.
  • Locate ‘Zoom Video Conference’ and check both ‘Private’ and ‘Public’ boxes.
  • If ‘Zoom Video Conference’ isn’t present, click ‘Allow another app‘ and then ‘Browse.’ Locate the Zoom folder and confirm.
  1. Clear Zoom Cache and Cookies
  • Close the Zoom app.
  • Open ‘Run’ and type ‘AppData,’ then click ‘OK.’
  • Navigate to the ‘Zoom’ folder.
  • Find the ‘data’ folder inside and delete it.
  • Restart Zoom and sign in.
  1. Uninstall and Reinstall Zoom
  • First go to ‘Start’ menu and from there go to ‘Control Panel’.
  • Under ‘Programs,’ select ‘Uninstall a program.’
  • Locate ‘Zoom’ and right-click to ‘Uninstall.’
  • Then you have to official website of Zoom and from there reinstall the Zoom app.


With these comprehensive steps at your disposal, you can confidently bid farewell to the Zoom Error Code 10004. Follow this tutorial diligently, and your Zoom application should regain its smooth functionality. Best of luck!


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