KB5028185: A Comprehensive Guide

KB5028185: A Comprehensive Guide for Windows 11 Users

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In this article, we discuss about what is KB5028185, the security & non-security fixes included with this update, how to install it, issues with this update, ways to fix it.

About KB5028185


Microsoft released KB5028185, a security update for Windows 11 version 22H2, on July 11, 2023. It fixes several security flaws, one of which is a serious one that affects the Windows Print Spooler service. It is advised that everyone install KB5028185 as soon as they can.

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This update includes the following security fixes:

  • A security flaw in the Windows Print Spooler service that can give an attacker remote access to execute any code.
  • The Windows Common Log File System (CLFS) driver has a security flaw that could give an attacker advanced rights.
  • A Windows Hypervisor security flaw that can let an attacker escape away from a guest virtual machine.
  • A Windows Kernel security flaw that might provide an attacker remote access to execute any code.
  • Windows Remote Access Service (RAS) has a security flaw that might let an attacker prevent access.

In addition to security fixes, this update also includes the following non-security improvements:

  • Addresses a problem that prohibits users from using certain devices to access shared printers.
  • Addresses a problem that makes the Start menu unusable on some devices.
  • Addresses a problem that prevents some devices’ audio playback from functioning.
  • Addresses a problem that on some devices prohibits users from connecting to Wi-Fi networks.
  • Addresses a problem that makes certain devices’ screens abruptly shift in brightness.

How to install it

  1. To install KB5028185, you can go to Settings > Update & Security > Windows Update and click on “Check for updates”.
  2. You can also download and install the update manually from the Microsoft Update Catalog.

Your device will be shielded from the security flaws this update fixes after it is installed.

Issues with the update

However, some users have reported problems with this update, including:

  • Black screens: Following the installation of KB5028185, some users have reported seeing black displays/screens. It has been observed that devices using AMD graphics cards are most frequently affected by this issue.
  • Performance issues: After installing KB5028185, some users have reported having performance issues. These problems can show up as freezes, stutters, and slowdowns.
  • Blue screens of death: With the installation of KB5028185, some users have reported seeing blue screens of death (BSODs). BSODs are usually the result of software or hardware issues.

If you are experiencing problems with KB5028185, there are a few things you can try:

  • Restart your computer: Occasionally, issues brought on by software updates can be resolved with just a quick restart.
  • Uninstall the update: You can attempt uninstalling KB5028185 if the issues persist even after restarting your computer. To uninstall updates, navigate to Settings > Update & Security > Windows Update > View update history.
  • Update your drivers: Ensure that the drivers for your device are up to date. The website of the company that makes your hardware allows you to download the most recent drivers.
  • Contact Microsoft support: Try the solutions mentioned above first, and if the issue persists, get help from Microsoft support.
  • If you are experiencing black screens, try booting your computer into Safe Mode: To do this, restart your computer and press the F8 key repeatedly until you see the Advanced Boot Options menu. After that choose the Safe Mode with Networking and hit enter button.
  • If you are experiencing performance issues, try running a system scan: To do this, go to Start > Settings > Update & Security > Windows Security > Virus & threat protection > then Scan options and finally select Full scan.
  • If you are experiencing BSODs, try running the System File Checker tool: To do this, open a command prompt as an administrator and type the following command:

sfc /scannow

Press Enter and the tool will scan your system for corrupted files. If any corrupt files are found, the tool will try to repair them.



If you are unable to fix the problems with KB5028185, you may want to consider waiting for the next cumulative update to be released. Microsoft is aware of the problems with KB5028185 and is working on a fix. We hope you learned all the important things related to KB5028185.

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